Terms and Conditions

Conditions relating to your use of Custom Chastity online shop and the products purchased.

These terms and conditions of sale apply to all goods supplied through this website by Custom Chastity (referred to as “CC/we/our/us”), whose registered office is at Lady Fox. 4283 Express Lane Suite 558-484, Sarasota, FL 34238

By placing an order with our online shop team, you confirm your unconditional acceptance of these conditions.

By accepting the terms and conditions when registering on our website, you confirm your unconditional acceptance of these conditions.

You acknowledge that any use of this website including any transactions made are subject to these terms and conditions.

1. Your Account

If you use this website, you are responsible for maintaining the confidentiality of your password and for restricting access to your computer to prevent unauthorized access to your account. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

Please ensure that the details you provide to us are correct and complete and inform us immediately of any changes to the information provided when registering. You can access and update the information you have provided to us within the ‘My Account’ section of the web site.

CC reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

All credit / debit card data is encryption processed through our secure server via Sage Pay or PayPal. CC do not store any of your credit / debit card details and have no access to your credit / debit card information at any time.

All personal data is strictly held in relation to your business dealings with CC. None of this data will be disclosed (unless required by law) to any third party.

3. Access to the CC Website (customchastity.com/shop)

We will make all reasonable endeavors to ensure that availability of the web site will be uninterrupted and that transmissions will be error free. However, due to the nature of the Internet and the World Wide Web, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for Website Access

CC grant you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of CC. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

5. Our Contract

No contract exists between you and CC for the sale of any products until CC has received and accepted your order and has received payment in full (in cleared funds). Once CC does so, there is a binding legal contract between us.

When you place an order to purchase a product from CC, we will send you an acknowledgement of you order via email, which will contain the details of your order.

Acceptance of your order will not take place until after your payment is taken and you receive your acknowledgement of order email. It is at this point that a binding legal contract is created and any such contract is subject to these terms and conditions.

Payment for the products and delivery charges can be made by any method shown on our website at the time you place your order. Payment for the products and delivery charges is taken at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods we will inform you of this as soon as possible and a full refund will be issued.

CC reserve the right to refuse to supply to individuals whose credentials cannot be verified, We will use discretion in these matters and will not authorize payment or supply unless we are completely satisfied that the order is legitimate.

The completion of sale is subject to the customer agreeing to use the product in accordance with manufacturer’s guidelines and recommendations. CC accepts no responsibility for products other than supply and delivery to the customer.

All products should be patch tested before complete use to determine suitability. It is then the customer’s responsibility to determine whether a product is suitable for use on their skin. Whilst advice may be given via telephone or email, CC cannot be held responsible if a product reacts with your skin.

6. Product Descriptions and Pricing of Products

The description and price of the products you order will be as shown on our website at the time you place your order. All prices quoted include GST at the current rate, where applicable.

We reserve the right to change prices at any time, but products will be send at the prices listed on the day the order was recorded, subject to availability. Customer must be aware that customs duties and formalities may apply: the customer commits to verify the possibility of importing the goods into the country of destination.

Product descriptions on the CC website are provided by the manufacturers / distributors, but please remember the descriptions relate to individual products and results and reactions on the skin will vary widely depending on other products and items that they are used in conjunction with.

Please also bear in mind any medications including prescription creams, tablets, hormonal body changes can also affect the results and reactions. Due to the nature of the product it is the customer’s responsibility check compatibility with the wearers skin and with other material facts that can affect results and CC cannot take responsibility for any adverse reactions.

By purchasing any item on this website the buyer agrees to take all responsibility for any and all use/misuse of any/every device and item purchased.

Buyer and wearer agrees to hold the seller (CC) and it’s owner free from any and all liability for use/misuse of any item purchased from CC, including but not limited to injury, pain, illness or damage and death.

Buyer takes full personal responsibility for any and all measurements provided to CC for devices made-to-order.

Buyer understands purchases will ship via Australian Post Office unless another delivery service is requested, and that insurance is limited to cost of the purchase up to the value of $AUS 500. Additional insurance will be available upon purchase as an option. Buyer understands and agrees that CC will not be responsible for lost parcels that are not insured by the buyer. It is suggested that buyer purchases insurance. Insurance price is dependent upon the price of your purchase.

7. Returns, Cancellations and Substitutions Policy

Refunds: Because of the nature of the items sold on this site no refunds will be given. However, attempts to rectify problems with any device will be implemented and may include modifying and/or repairing any device purchased. Charges may apply to repairs or modifications of devices.

Guarantee: If any device arrives broken it will be replaced free of charge. Buyer is to return original item to CC for inspection and final decision in regard to repairing, modifying or replacing the device.

Any item returned to CC must be sent via a tracked delivery service.

Postage for Returns is non-refundable.

Postage will be charged on replacement items.

Any returned orders must be sent in original outer packaging.

Please inspect goods fully on receipt and notify CC in writing of any damages / missing products within 24 hours of receipt. We reserve the right to refuse the right to return product if the products are found to have been used by someone.

Damages / missing products must be reported to CC within 24 hours from receipt of the goods. CC cannot accept responsibility for damages / missing products reported after this period. All packaging, inner and outer, must be retained and photographs (and/or the packaging) must be forwarded to CC as soon as requested.

In the instance of seeking a modifying and/or repairing any device purchased CC cannot consider this unless a Product Authorization Form has been completed in full with accurate information. Any products returned will be sent to the manufacturers for testing and must be returned at the customer’s own cost.

8. Delivery

We aim to dispatch products immediately after they have been manufactured, quality tested and packed. Subject to availability most products should arrive at their destination within 14 from dispatch date. Please respect that often due to circumstances beyond our control the delivery time can be prolonged.

Some international orders may have to pay customs duty; this is at the discretion of the country posted to.

If the customer does not agree to pay the customs duty, the parcel may be returned to CC and the value refunded will be less the customs duty or cost of return from the courier (if charged) and less the cost that CC paid to dispatch the parcel.

If a parcel is lost, we are not able to offer a straight refund, we will however send out a replacement.

In the case of a refusal upon delivery, no refund can be made.

All shortages, damages and incorrect items must be reported within 24 hours and a Product Authorization Form must be completed and emailed with in the 24 hours of delivery.

The products you order will be delivered to the delivery address you give when you placed your order, however, if you are a new customer placing an order for the first time CC reserve the right to post only to the billing address provided should this differ from the delivery address.

Upon receipt of your order you may be asked to sign for the parcel received in good condition. If a parcel appears to be damaged in any way DO NOT accept the delivery and notify CC immediately.

9. Communications

When you visit the CC website or send emails to us, you are communicating with us electronically. We often communicate with you by email or by posting notices on the website. You agree to receive written communications from us electronically. This condition does not affect your statutory rights.

Upon receipt of emails CC will reply where possible by email within 24 hours (not including weekends and holidays).

By ordering over the telephone you are acknowledging that you have read and agree to these terms and conditions prior to your call.

10. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these terms and conditions at any time. Any changes to our terms and conditions will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

11. Limitation of Liability

We will not be held responsible for any delay to comply with our obligations under these terms and conditions if the delay arises from any cause that is beyond our reasonable control. This does not affect your statutory rights.

Subject to the paragraph below, if you are a consumer CC shall not be liable to you for any loss or damage in circumstances where:

a) There is no breach of a legal duty owed to you by CC or by its employees or agents;
b) Such loss or damage is not a reasonably foreseeable result of any such breach;
c) Any increase in loss or damage resulting from breach by you of these terms and conditions.

Nothing in these conditions excludes or limits the liability of CC for death or personal injury caused by CC negligence or fraudulent misrepresentation.

If you are a business customer CC shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with your order.

Registered Address: Lady Fox 4283 Express Lane, Suite 558-484, Sarasota, FL 34238

Email sales@customchastity.com or contact Lady Fox – taylor@customchastity.com